Resources

Quality Management Frameworks

 

The Deming Institute

International Organization for Standardization

Malcolm Baldrige National Quality Program

European Framework for Quality Management

Software Engineering Institute

 

Process Engineering

 

Control Objectives for Information Technology

Information Technology Infrastructure Library

Business Continuity

 

Project Management

 

Project Management Institute

 

Research resources

 

Gartner Research

Forrester Research

 

Journals

 

MIT’s Sloan Management Review

The Harvard Business Review

The Economist

 

ROI, Metrics & Benchmarking

 

The ROI Institute

Benchmarking

Balanced Scorecard